What Makes a Great Laundry Equipment Service Team?

For laundromat owners and property managers, a broken washer isn’t just an inconvenience – it’s lost revenue and unhappy customers. Coin-O-Matic, a family-owned leader in the commercial laundry industry since 1921, understands that if your laundry equipment isn’t working, you’re not making money. That’s why we invest so heavily in our service department and staff. In this behind-the-scenes look at Coin-O-Matic’s service team, we’ll explore what truly makes a great laundry equipment service team and how our approach stands apart from the competition. From rigorous technician training to rapid response times, here’s what makes the Coin-O-Matic service department exceptional.

The Coin-O-Matic Service Difference

At Coin-O-Matic, our focus is on keeping your laundry equipment running smoothly. With more than a century of experience (yes, we’ve been around since 1921!), we know what it takes. Here’s how we set ourselves apart:

• Factory-Trained, In-House Technicians: All of our service technicians are employed by Coin-O-Matic (no subcontractors here), and they receive extensive factory training. We pride ourselves on having some of the most experienced laundry equipment service techs in the country. Every technician completes rigorous manufacturer training and ride-along apprenticeship programs before serving customers, so your machines are in highly skilled hands.
  
  

• Rapid Response – Same or Next Day Service: We know downtime is money lost, so we prioritize fast response times, typically within 24-48 hours. Coin-O-Matic’s team strives for same-day or next-business-day service on every repair call. Our dispatch system routes the closest available tech to you, minimizing wait times. In many cases, we can get a technician to your location within hours of your call.
  

• Fully-Stocked Service Trucks: Each Coin-O-Matic service vehicle is a full-size truck loaded with the parts and tools needed to fix commercial washers and dryers on the spot. From belts and bearings to electronic boards, our rolling inventory means most issues can be resolved in one visit without waiting for parts to ship. These mobile workshops save you time and get your equipment back in action faster.

 “We pull from a rich history of repairs across a wide array of products to land on the top moving parts to keep in our vans.  This allows us to get you up and running more often than not after our first visit.  We pride ourselves on delivering a high first-time, fix-rate.”

• Advanced Tracking & Communication: Behind the scenes, we have an online vehicle tracking and communication system that lets us coordinate service calls efficiently. This technology helps us schedule smarter and keep our response promises.

These core elements – expert people, fast service, well-stocked trucks, and high-tech coordination – form the backbone of our service excellence. Next, we’ll take a deeper look at how each of these factors comes to life to benefit our customers.

Expert Technicians with Rigorous Training

A great service team starts with great people and training. Coin-O-Matic’s technicians aren’t just “repair guys” – they’re highly trained laundry equipment specialists. We hand-pick our techs for experience and then put them through extensive factory training programs on all the major commercial laundry brands we sell and service. From Speed Queen and Maytag to other top brands, our team knows the machines inside and out.

Our technicians also undergo a comprehensive apprenticeship where they ride along with senior technicians to learn the ropes in real-world conditions. By the time a Coin-O-Matic tech arrives solo at your facility, they’ve spent countless hours mastering everything from routine maintenance tasks to complex mechanical and electrical repairs. This commitment to training means faster, more accurate troubleshooting and fixes for you.

“At Coin-O-Matic, we believe in taking care of our customers as our top priority.  Because we have such a tenured team with experience working on most major commercial laundry brands, we feel confident that we can resolve whatever equipment issue you have in a timely fashion.”

All that experience translates into confidence and competence on the job. When our expert arrives at your laundromat or laundry room, you can trust they’ve likely seen and fixed the very issue you’re facing. And if not, they have a whole team of colleagues to consult. Our technicians work together and continuously share knowledge. The result is first-class service expertise, with over 150 years of combined experience in the commercial laundry industry at your disposal.

Service Trucks Stocked for Success

Have you ever waited days for a repair because the tech had to “order a part”? That’s the opposite of the Coin-O-Matic approach. We believe a great service team comes prepared, so we’ve turned our service vehicles into mobile repair shops. Each morning, our technicians restock their trucks with commonly needed replacement parts, tools, and diagnostic equipment. We maintain an enormous inventory of washer and dryer parts – from pumps, belts, gas coils, and igniters – so that we can fix problems on the first visit in most cases.

Same-Day Service & Fast Response Times

In the laundry business, speed matters. Every hour a machine is down is an hour of lost income, or a backlog of linens for a hotel, or a frustrated apartment resident with no available dryer. A great service team recognizes this urgency. Coin-O-Matic certainly does – which is why we’ve built our operations around responsiveness and quick turnaround times. In fact, our standard is to provide same-day or next-business-day service for all repair requests. Often, we can get someone out the very same day if you call in the morning.

Serving Laundromats, Multi-Housing & OPL Across the Midwest

Another trait of a top-notch service team is the breadth of clients and equipment they can handle. Coin-O-Matic prides itself on being the go-to expert for laundromats, apartment and condo laundry rooms, and on-premises laundry (OPL) operations across our service area. From our headquarters in Alsip, Illinois, we provide commercial washer/dryer solutions and service to multi-housing laundry facilities, laundromats, and on-premises laundry rooms.

A Team That Puts Customers First

What truly makes a service team great (and not just good) is a customer-first philosophy. At Coin-O-Matic, we don’t just fix machines; we build relationships. Our service department operates with a simple guiding principle: treat the customer’s business like our own. This mindset is evident in everything we do, from the way a tech greets you with a smile to the clean-up after a big repair.

For us, laundry equipment service is personal. As a family-owned business, it’s important to us that our technicians are highly skilled, friendly, and truly invested in your success. Many clients tell us our techs “feel like part of the team,” and we take that as the highest compliment. 

 “Most customers know all our techs by name and trust our expertise.  They know that we have their best interest at heart.”

Another way we put customers first is by being transparent and honest. If a repair isn’t cost-effective, we’ll tell you that and recommend alternatives. If we notice usage patterns that cause excessive wear (for example, overloading machines), we’ll share tips with you or your staff to extend the life of your equipment. We want you to feel comfortable leaning on us as your laundry experts – whether that’s for an emergency fix or just advice on how to optimize your laundry setup.

Finally, we understand that trust is earned over time. Coin-O-Matic has earned that trust from hundreds of clients by consistently doing what we say we’ll do: responsive, expert service with a friendly touch. It’s why many of our customers have stuck with us for decades. We’re not satisfied with just solving today’s problem; we want to ensure you’re set up for success tomorrow and beyond. 

Ready to Work with the Best Commercial Laundry Repair Team?

At the end of the day, what makes a great laundry equipment service team is a combination of technical know-how, speed, preparedness, and genuine customer care. Coin-O-Matic is proud to embody all of these qualities. We’ve built an incredible reputation by delivering on the promises we make, and by investing in what our clients care about: maximizing uptime, extending equipment life, and getting expert help whenever it’s needed.

Contact Coin-O-Matic today to schedule a service call or to talk about maintenance options for your specific laundry needs. We’ll handle the equipment issues so you can focus on running your business.