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October 13, 2023

How to Manage a Successful Laundromat

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Whether you're a seasoned laundromat owner seeking to enhance your operation or someone considering entering the industry, running a successful laundromat business is an exciting and rewarding journey. 

If you're ready to take your laundromat management skills to the next level and unlock the potential of your business, we’re here for you. Let's talk about how to run a successful laundromat business and the factors that contribute to success.

Understand the Role of Management in a Laundromat

Effective management is at the center of a successful laundromat operation. Laundromat management involves overseeing every aspect of the business to ensure smooth operations and profitability. 

This involves:

  • Setting clear business goals and objectives

  • Efficiently staffing and training the team

  • Maintaining equipment

  • Implementing marketing strategies

  • Fostering strong customer relationships 

A well-managed laundromat ensures equipment is in top working condition and the facility is clean and organized. Laundromat management is also the key to providing a seamless and satisfactory experience to customers, which leads to increased foot traffic, higher customer loyalty, and a thriving business overall.

Set Clear Goals

Setting clear and achievable business goals is a fundamental step in effective laundromat management. Goals act as the starting point for your laundromat business plan, providing direction and purpose. They can range from long-term objectives like expanding your laundromat's footprint to short-term goals such as increasing daily foot traffic. 

The key is to make your goals specific, measurable, attainable, relevant, and time-bound (SMART). Clear objectives provide motivation and focus for both you and your staff and serve as a benchmark for success. Setting clear goals in laundromat management is like drawing a roadmap to success, allowing you to navigate the path to growth and profitability with confidence.

Here are some simple, effective goals a laundromat owner may use get started:

  • Social Media Marketing: 

    • Utilize social media platforms like Facebook to promote your laundromat. Share engaging content and interact with customers to create a digital community of X followers by the end of Q1.

  • Local Advertising:

    • Partner with a nearby business to cross-promote services and share clientele. Generate $X in revenue from our shared discount coupon campaign by the end of Q1.

Hire the Right Staff

Efficient staffing and comprehensive training are the backbone of any well-managed laundromat. Your staff members are the face of your business, and their performance directly impacts customer satisfaction. 

When hiring, it's crucial to select individuals who are qualified for their roles and share a commitment to exceptional customer service. Staff retention strategies, like fair compensation and a positive work environment, are equally important to ensure a skilled and motivated team. 

To find individuals who are reliable, customer-focused, and capable of handling the specific demands of the job, consider asking these questions during the interview process:

  • Can you describe your previous experience in customer service roles?

    • This question helps gauge the candidate's experience in dealing with customers, a crucial aspect of working in a laundromat.

  • What attracts you to a position in a laundromat?

    • Understanding their motivation for the job can reveal their level of interest and commitment.

  • Have you ever operated laundry equipment or worked in a similar environment?

    • Experience with washers, dryers, and other laundry equipment or in a similar setting isn’t necessary, but can be an advantage. 

  • Are you familiar with the different laundry detergents and products available?

    • This question assesses their knowledge of laundry products and their potential to assist customers with product recommendations.

These questions can help you assess a candidate's qualifications, personality, and suitability for a position in your laundromat. Tailor the questions to your specific requirements and values to find the best fit for your team.

Of course, hiring staff and training them will also be dependent upon whether you’re operating an attended versus unattended laundromat

Offer Ongoing Training


Consistent and ongoing training is essential for keeping employees up-to-date on best practices and customer service standards. Properly trained staff can operate machines effectively, resolve customer issues, and maintain a clean and organized environment. 

We’ve provided some examples of how to begin training your employees: 

  • Create an onboarding training program:

    • Develop a structured training program that outlines the key areas of your laundry business, including customer service, machine operation, safety procedures, and company policies.

  • Provide training manuals and materials:

    • Create training manuals or materials that detail the standard operating procedures, guidelines, and expectations. These materials can serve as references for your staff.

  • Offer customer service training:

    • Customer service is key in a laundry setting, especially if you offer wash-dry-fold or other services. Teach staff how to greet customers, address their needs, and handle complaints or inquiries professionally.

  • Provide machine operation training:

    • Provide hands-on training on how to operate and maintain the laundry equipment. Ensure that staff members understand each machine's functions and the appropriate use of detergents and products. While they don’t have to be expert electricians or plumbers, basic knowledge allows them to troubleshoot issues and better serve customers. 

Maintain Your Laundry Equipment

Maintaining top-quality commercial laundry equipment and ensuring its proper upkeep is a critical aspect of effective laundromat management. 

Your laundromat's machines are the heart of your operation, and they need to be in excellent working condition at all times to provide a seamless customer experience. Regular maintenance and equipment upgrades are essential to prevent breakdowns and downtime, which can frustrate customers and impact your bottom line. 

Keeping machines clean, well-maintained, and up-to-date not only extends their lifespan but also improves efficiency and energy consumption. Additionally, the overall cleanliness and organization of your laundry equipment contributes to lifespan, efficiency, and a positive customer experience. 

Opting for a trusted Laundromat Equipment brand such as Maytag Commercial, can also impact the success of your laundromat. Maytag Commercial washers and dryers are workhorses in the laundry industry, ensuring many years of use with proper care.

A standard maintenance and cleaning schedule may include:

  • Start-of-Day Inspection:

    • Before opening, inspect all machines for any visible issues, such as loose parts or leaks.

  • Clean and Sanitize:

    • Conduct a thorough cleaning of the machine interiors, including drum/tub, gaskets, and seals. Use a commercial washing machine cleaner or a mixture of vinegar and water. For dryers, clean the lint traps and exhaust ducts.

  • Check Belts and Drive Mechanisms:

    • Inspect belts and drive mechanisms in washers and dryers for any signs of wear or misalignment. Lubricate as required.

  • Deep Cleaning of Drain Pumps:

    • Remove and clean drain pumps in washers to prevent blockages and ensure proper drainage.

  • Professional Inspection:

    • Arrange for a professional technician to conduct a thorough inspection of all machines. They can identify any potential issues and perform necessary maintenance.

The Coin-O-Matic team provides maintenance and service to major cities and towns in Illinois, Indiana, Michigan, and Wisconsin long after the sale. We want to ensure that you manage a successful and profitable laundromat service. 

Collect Feedback and Ensure Customer Satisfaction

Customer satisfaction and feedback are at the core of successful laundromat management. 

It's not just about providing clean and efficient machines, it's about going the extra mile to ensure your customers have a positive experience every time they visit. 

Listening to customer feedback is a valuable tool for improvement. Actively seek input from your patrons through in-store comment cards, social media messages, and email surveys — and be responsive to their suggestions and concerns. Implementing changes based on customer input demonstrates your commitment to their needs and fosters a sense of community. 

Building customer loyalty is essential for long-term success, as satisfied customers are more likely to return and recommend your laundromat to others. In laundromat management, the ability to consistently exceed customer expectations can set your business apart and contribute to its growth and prosperity.

Manage Finances

Sound financial management involves the strategic allocation of resources, budgeting, and diligent oversight of income and expenses. Success in laundromat management is not just about making money but about managing it wisely, ensuring your business remains financially healthy and resilient.

A well-structured budget allows you to plan for major expenditures. like equipment maintenance or upgrades, while also keeping an eye on day-to-day operational costs. Analyzing financial statements, monitoring cash flow, and seeking opportunities to increase revenue all fall under the umbrella of financial management. 

If you’re struggling to figure out the best financial plan for your laundromat, you can work with the financial team at Coin-O-Matic to create custom laundry equipment financing packages for businesses in the Chicago area and throughout northern Illinois and northwest Indiana. 

Foster Community Engagement

Community engagement is a vital component of effective laundromat management. Your laundromat is not just a place for people to do their laundry; it can also serve as a community hub. 

Building strong relationships with the local community can have a positive impact on your business. Supporting local events, charities, and initiatives demonstrates your laundromat's commitment to the neighborhood, creating a sense of goodwill and trust. Enhancing your laundromat's reputation and brand can, in turn, lead to increased customer loyalty and word-of-mouth recommendations. 

At Coin-O-Matic, we’re almost always hosting Service Schools and Workshops to share our 100+ years of experience with laundromat owners in the major cities and towns of Illinois, Indiana, Michigan, and Wisconsin. 

Choose a Trusted Laundry Business Partner

Coin-O-Matic is committed to helping Midwest laundromat owners navigate this decision-making process and provide comprehensive support in setting up laundromats with top-of-the-line laundry equipment. 

If you need assistance in selecting the ideal business model or require commercial laundry equipment, don't hesitate to contact Coin-O-Matic today. Let us be your partner in building a successful and thriving laundromat!


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